Week 5, Day 2

It's been 5 weeks and 2 days since Motivator first features in my humble blog. To be frank, no live beings has feature in my blog for such a long time. He has achieved a miracle! Fucking hell.

Anyways, let's get this straight. Some of you might be thinking why am I acting like a fucking spoilt brat, complaining and ranting non-stop on all the things that Motivator has done thus far, instead of finding solutions to that?

Allow me to expl...............ahhhh!!! What's with the formality here? Fuck y'all.

First, this is my blog. And it belongs to me. It's upto me on whatever the contents on this blog will be. You wanna have your own "opinions" on what I've done?? Go ahead, start your own blog then. I betcha your puny blog won't last for 3 months.

Second, if you don't like what you've been reading thus far, you may go fuck yourself elsewhere. Stop reading this. In short, FUCK OFF!

Third, please refer back to point#1 above.

So, back to the story. It's almost 2 months since Motivator arrives in our department. He has made improvements, but not upto the expectation, yet. So, things don't look good on him. Eversince the switch of seating arrangement for myself, he kept on reminding me on the call scoring conversation on a daily basis, like a nanny. Now, we're all adults. Once is enough. But on daily basis?? And not mention the following picture that was carefully cut and placed on top of all my team-mates' table??



For fucking hell's sake. Instead of doing all these, why not spend time and sit with either one of us and buff up your job knowledge then?? Earlier today, he was with me for about 30 minutes. Nothing much that I could do. 'twas all too sudden. 30 minutes later, he said that he has a meeting with a former leader.

Later noon, I had a word with the leader. Apparently, the "meeting" was scheduled to be 3 hours. Here's the itinerary:

1st hour - God knows where Motivator is. Former leader was waiting. Wasted. Period.

2nd hour - Session starts. But all discussion wasn't on the agenda. Basically it's a Q & A session between both of 'em. Content of the conversation? Hell if I care. It's a close-room, one-to-one meeting.

3rd hour - Continuation from the above 2nd hour on whatever leftovers.

My day ended with a bang! A 60-year-old woman called in asking why do we debit their cos of some particular reason. Here goes:

M: Me
B: 60year-old bitch

[usual call opening shit]

B: Why is my account being debited, and then your letter comes waaaaay late?!
M: Erm....Allow me to.......[got cut off by bitch]
B: What's the point of you sending me this letter, when you've done the debiting from my account?! This is absolutely rubbish!
M: It's the protocol that our company practices worldwide should such situation arises and....[got cut off by bitch]
B: What's the point?! You've given me no chance to check from my record first before you debit it from my account.
M: Like I've mentioned earlier, it's.........[got cut off by bitch again]
B: No. It's totally ridiculous! Who gives you the rights to debit my account without us responding, or..or...or checking from our records on the reason behind?! Who gives you the rights to do that?! You don't have the rights to do that!
M: M'am......[annnnnd got cut off by bitch, again.]
B: Why are you doing this?! This is not right!
M: *clear throat* Now! Hear me. I am going to patch you through to my supervisor right now, he'll be able explain to you in...[got cut off by bitch even at this point]
B: Explain? There's no need for explanation here. This IS JUST NOT RIGHT!
M: ***fucking bitch! You wanna talk nicely or you want me to get nasty?? Bloody old bitch!!*** I AM TRANSFERRING YOU TO MY SUPERVISOR NOW TO LET HIM EXPL..TALK TO YOU ON THIS MATTER, NOW....ALRIGHT?! JUST HOOOOOOLD OOOONN! *fucking bitch*

Who else will the call go to? Motivator of course! Surprisingly, he was able to deal with the situation in about 5-10 minutes time. I'm not too sure what he told that bitch, but it somehow works.

Anyways, like one of my mates told me yesterday:

"It's just same ol' shit, but on a different day."

Yea. So get the fuck on with it.

That's all. Rather short one tonite.
Be back tomorrow.

Week 4, Day 5....It's back.

Today really pisses me off. Let's get this started straight away, before I'm off for another end-of-week-beering session later.

Remember my last post on the 2 options of:

(1) Fork out $$$ to fund the additional task. Completion date: Weeks, could be months. OR;
(2) Me and Motivator to switch seatings. Completion date: Days.

Yea. After much consideration, the marthaphuacker decided to switch my current seat with the seat opposite of me, which happens to be our team trainer, and which her phone call doesn't need to be recorded, at all.

There. What a swift decision that was. The manager in charge decided not to fork out additional $$$$ the fund the additional task and it'll take too long for the task to be completed. Hence they arrive to this decision. Bloody retard. Who ends up getting all the stick?? Me! 'cos I gotta move all my stuff from current workstation right opposite, at 7:30 in the goddamn-motherfucking-morning!!! It's all because of the little cunt that doesn't heed my advice on the phone recording piece back then. Now, I'm the fucking receiving end of it. Just in case y'all know what the fuck am I talking about, here's the diagram for your easy reference.
The "L"-shape is where I'm seated right now. The square box opposite it is where the current team trainer has been seated for the past fucking 3 years. All these gotta change just because that little black cunt refuse to change his bloody place with me, all for his own convenience. Goddamnit!!! Yesh!! I'm on fire now! My rage against this fucking Motivator is back. Sympathy my fucking asshole!!! The whole transfer/movement between myself and the team trainer took about 2 hours to fully complete, with no assistance at-fucking-all!!!Just 2 of us retards, moving stuff around like a fucking cheap-ass foreign labour. That's it! I've had enough. And right after I settled myself down, starting-up the desktop computer, that cunt dare to come to my place and tell me nothing but the importance of my call scoring for this month, and that the quality team will start taking as much call samples as possible because the call scoring for myself has since overdue already.

FUCK THAT!!!!!

There. The raged me is back. I ain't taking this piece of shit anymore. Hell's gonna bent over for me, for I am raising it!!!

Off to beer session now. Screw y'all!

Back Again......Lost For Words

There, I'm back again. Yes, today it's a mixture of getting fucked by clients over the phone with some dumbness from Motivator. Without further adue, let's hit it.

'twas as early as 9 in the morning. Got a call from a female client. Below is the conversation that I can remember.

M: Me
F: Female Client

*usual call opening shit. It's been awhile I do this herein this blog.*

F: Why is my account got debited without prior notice?
M: M'am. We sent you a letter to notify that back in February, but we never receive anything after 1 month. You only respond to our enquiry late March. Once the time frame has passed, we've no choice but to debit your account due to no response.
F: Which address did the letter send to?
M: *Informed her of the address on the letter*
F: Look, the address has been long changed for few years already. Why no one bother to inform us on that?
M: M'am, with all due respect, if there's any change, and I mean just about ANY changes, it'll be your obligation to inform us of the changes, so that we can update our records accordingly.
F: But that doesn't gives you the rights to debit my account?!?!
M: M'am, look at the letter. We have every rights to debit your account if there's no response from your end on the enquiry letter that we sent off.
F: I'm not talking to you anymore, I need to speak with your manager right now. This is absolutely ridiculous.
M: My manager is currently in a conference right now. I can offer you a call back on this one, if you wish.
F: Of course!

Fucking hell?! Talk about ridiculous bitches. Is she on a fucking period month? We sent you a letter, you didn't response to us because you moved to another location. You didn't inform us, the financial institution, on the changes, and yet you blame us on all these? Fuck off bitch! May you rot in hell.

And of-bloody-course, I escalated this case to Motivator for his handling. I'm not to sure what happen after that. Can't be too bother to know the development of this case as well. Just a mere 4000 dollars case. I've got better things to do.

This call just made my fucking day.

Towards end-of-day, Motivator came to me. Remember when I posted last time around on the seating arrangement and the phone recording technicality involved? In case you have no fucking idea what am I on about, please click HERE to read it. You'll have a slight idea what am I going to post from hereon.

Yeap. It's about my phone calls. My daily incoming calls are supposed to be recorded and send for quality training purposes and what-not. But due to the change of seating arrangement, there'll be none for me. He asked me to check with the technical team and see what's the latest development on this.

Done all the checking. Technical team came back to me and said there are only 2 options:

(1) Fork out $$$ to fund the additional task. Completion date: Weeks, could be months. OR;
(2) Me and Motivator to switch seatings. Completion date: Days.

There you go. What's with all the hassle at the first place then? From current situation, I foresee he might opt for second option 'cos of the timeframe issue here. It's not that I didn't inform him when he just got into the department. He is the one made it very clear that he "wanna be close to the team". See what's happening now?

I'm not doing this shit for him anymore. He created this mess, he should clean it up himself. I ain't doing the GOD job anymore. Time to rub those dirt off my shoulder.

There. It's another short post today. Got a few movies to catch now.

Be back tomorrow.

A day Like this

Just when you thought this blog has slow down abit, I'm back with a bang! Fresh new story for 'ya.......on who else but our infamous Motivator! Woahahahahaha...Brace yourself for some untold truth. Ya ready?? Let's go.

So, I had a chance to send Motivator home yesterday due to the fact that his fiance needs to work extra time. Hence he asked me a favor if I can send him to his fiance's office building, which happen to be 15 minutes drive from my house. Then I thought to myself:

"Why not?? It's just 15 minutes away from my house."

So, clean up some stuff after work. Here we go.

Throughout the journey. He told me that he went to work in England previously. Ain't too sure the duration, but an interesting story it was.

The trip to England was initiated by his friend. Young and adventurous, so off they go, to the promising land [at least in their eyes] to perhaps seek a better life outside our country. 2 buddies, flew off to England. Once landed, they're supposed to be picked up by one of their mates staying locally. But shit happens, their mate didn't turn up. Both of 'em gotta go hunting and stay in some unknown places which are occupied by foreigners.

Called their mate couple of times, but seems to them this mate is avoiding them. As time goes by, the funds in their pocket reduced. Leaving them no choice, they found themselves a job in one of the local restaurants. The owner is kind enough to find 'em a place to stay on and a meal covered on a daily basis. Talk about generosity!

Few weeks later, he woke up as usual and go to work at the restaurant. He found out that his friend is no there. Tried to call his mobile, but no one is picking it up. Another few days pass by. He finally got a return from his friend. Apparently, his friend has managed to borrow some funds from the restaurant owner and gotten himself a ticket back to the home country.

Hearing this, got a shock of his life. Who would've thought things will turn out like this? Betrayed by a mate that oozes so much sweet promises and all those rubbish talk that they're gonna make it big time oversea. But then again, like one of my previous boss always told me:

"Promises are meant to be broken."

True that. So, being all alone oversea. He hold his breath, stuffed his chest up, went through few more months, working while enjoying life in England, go to places where he'll get another chance to go to [at least that was his thought back then], saved up enough funds for his own, he decided to return to home country and start all over after that adventure in England.

Yea. So, the truth about his "working life" in England. The way he described to me when he just got into our office makes it like he's working as a supervisory role back then. Now that I know the truth about this matter, it is essential to all that one must "beautify" the way you talk to people.

Yeah right. Beautify. In other words, it means utter

BULLSHIT!

There! I said it.

I'm happy today. I'm able to clear off almost all of last month's outstanding list. Well, to be clear for you guys. I've got 2 lists to complete in every fucking month.

1st list, compulsory clear-off on a monthly basis. 2nd list, an additional task assigned to myself, compulsory clear-off on a monthly basis also. Talk about workload eh?

That's all for the night. Be right back tomorrow for more.