The New Guy..............Pissed!! Pissed!!

I never expected it will be this fast that I'll feature someone in my blog. Yeah. I'm talking about the young supervisor that joined us earlier this month. Heard lotsa "stories" about him which left me gobsmacked by what he has done thus far in our department. I shall "disclose all related information" to all my interested readers right here, right now, in this very blog of mine. Feel free to leave your comments in here for whatever reason. Here goes.

So, being a new supervisor, first you gotta do is of course a place to sit on. There's already a designated place for a supervisor to sit on. Please refer to below diagram for further explanation. Sorry about the quality of the diagram. I never liked art since school days, never once i pass the scoreline of 40. Damnit.


The 4 little square boxes are where the 4 team members of us, including myself is seated since the day we got in last year. The rectangle box was originally occupied by a manager, which then moved to another floor within the same building, whereas the L-shape box is where all previous supervisors will sit. Now allow me to explain the technicality behind why all supervisors in our department must be seated at the L-shape box area.

Do you know that whenever you call up to any financial institution's call centre, you'll hear a voice-response announcement that goes "this call will be monitored for quality/training purposes......." blah blah blah and all that?? Right. You got it. But there are times that some callers/clients do not want the call to be recorded, therefore the L-shape is the only seat, designated to supervisory-role so that in the event if any escalation coming into him/her, and the client requested the call not to be recorded, it can be done with ease. In other words, it's a fucking supervisor seat. Simple as that.

The rectangle seat has been vacant for quite some time now. Ain't too sure how long has it been. It's a seat where both supervisors or normal analyst [like myself] can be seated as all calls coming through this place are fully recorded. No option.

After explained the above to him, the new supervisor [henceforth known as R] insisted to sit at the rectangle seat simply because "I can be close with my team at all time". Now the headache begins: how on earth am I suppose to get the recording tools to be removed from the rectangle seat? A newbie has came into my department, she has taken over one of the 4 lil' boxes which occupied by me previously.

I know jack-shit about who to get in touch with to get this one done. Like a headless chicken, I was asking around and bumping around digging out information to solve this bloody headache ASAP. Luckily I know some tech-guy from back then which happens to be still around the building. He said that it's gonna be tedious, and abit time-consuming but it can be done. So, while this tech-guy doing all the necessary stuff onto the phone, I've got no choice but to move to a place about 2 rows behind. Sigh.

The request was raised from the date of my last post in here. It's solved last nite, as informed by my tech-guy friend. It's true, it's tedious and time-consuming.

Fair enough. Phone problem solved. So once I switched place, I ain't too sure what happen, my email access has expired. Talk about life's a bitch. Reported to R, he ain't sure what to do, so he went to my manager seeking assistance. My manager then escalated the whole thing to headquarter, simultaneously R proceed to apply a new ID for me. What the fuck is going on now?!?!? According to one of the seniors that I know, we're not suppose to do that. One should not be having more than 1 email ID per employee as this will caused compliance & integrity issue.

I

AM

FUCCCCCCCCCCKKKKKKKEEEEEEEEDDDDDDDD!!!!!!!!!!

It has been 2 weeks now. This so called 2-pronged attack "tactic" of fixing email ID with HQ and applying new email ID seems to me doesn't bear fruit at all. But then again, the IT department mentioned the whole issue will take 10 business days for the new email ID application to be effective. Let's see what will transpire this coming Monday, and I'll update it here again. You can bet your last penny on that!

OK. Done with email issue. 2 weeks without email access. Can't imagine what my inbox will be. By the way, if the new email ID application is done prior to the reply from HQ, all my inbox's content will *poof* vanished as it's an entirely new email ID. How fucking "brilliant" can this get eh???

Wanna know more inside story? There's a new guy coming in on Monday as an extra headcount is needed for another department. Bet you didn't see this one coming, there's an "interesting story" behind as well. Hear me out, make your own judgment later eh?

One fine day, R approached one of my mates for assistance in getting approval to recommending one of R's friend's friend to come in to our department to work. Remember this: it's R's FRIEND'S FRIEND....... R said that he doesn't know this applicant that well, just thought of doing him a favor as he's "not working" at that moment. Fair enough.

R went to Human Resource with his mate's job application particulars. Human Resource told R that if R's mate were to come in, he will not be reporting directly under R, simply because R is the one that recommending it. Hearing this, R went to my colleague, D to seek assistance in submitting the job application to Human Resource by claiming the introduction is done by D, in an effort to make sure R's mate can come to the same department and be reporting under R.

Do you understand this? Sounds fishy? Wait, more!

Fine. Being a good employee as D is, she has nothing to lose. A new leader approached you for assistance in submitting the job application over. D will get some monetary in return from Human Resource if everything is done & dusted [which D has no idea at all about this incentive]. As good faith, D submitted the application up to Human Resource. The rest is history then.

During the interim, R sometimes came to D telling all sorta stories about this mate that is coming in eg. how good he is, what a fantastic person he is, being a fast learner on everything etc etc, which somehow triggered D's suspicion. R told D on previous occasion that he doesn't know this applicant from start, but why all of sudden R can tell D everything about his mate, after just one face-to-face interview?!

Reliable sources told me that there're few applicants came up for interview on the very same position but all of 'em got shunned aside just mainly because R has decided to take this mate of him in from start!

It's getting abit absurd now. The interview was done after R got into our department in May, which makes it 2nd week of this month before he conduct all his scam interviews. A normal employee normally will need to give at least 1 month resignation notice. However, this "newbie" is coming in this fucking Monday! What does this mean? The fucker is giving 2 weeks resignation notice. R revealed to D that his mate is able to join us in such short notice because of the deduction of the annual leaves from his personal records.

Wait?! I thought you said he's not working at the moment?! If your mate ain't working, why the fuck would he be deducted annual leaves then?? From your fucking parents?!?! You need to get annual leaves deduction from working on your fucking ownself?!?!

Can't take these anymore. The thing that really ticked me off was yesterday afternoon. Here's what happen when I communicated with him via our internal Instant Messaging:

M: me
R: the scam supervisor

M: Boss, the phone features configuration should be up and running by end-of-day.
R: Finally. Btw, I need you to do something for me.
M: Yea, sap?
R: I want you decorate his workstation, as a token of welcome him to our department on Monday. Something like "Welcome to our department, Mr........"
M: What?! You gotta be kidding me rite??
R: No. Why do you think that's funny?
M: Ok. Leave it to me then.

For fucking christ sake. My 2 managers never got such shit when they arrive a year ago. My director never got such thing when she first arrives in this company more than 7 years ago. With you coming in less than 1 month, you wanna do this to a newbie analyst? A fucking newbie ANALYST!?!?!? Do you want a fucking red carpet and a chopper to send him over to office on his fucking first day to work to go with that?? Yea. Complementary package. Fucking brainless cunt!

Seeing this, I asked a favor from a mate to do it as I was about to leave the office already.

3 of us gathered, R came. One of us told him off and said:

"R, we can do this, but without the salutation "Mr." We never address anyone with Mr. internally. Not even when facing our director or VP of this company. Who is this new guy?"

Hearing this, R still persisted and kept on "Why not? Why not? Why not?". For fuck sake, don't you fucking understand simple English?! All of us replied him with one same answer.

"It's the culture here. We address each other by first name."

Only then R agreed to strike-off the salutation "Mr" and proceed with first name.

Done?? Not quite. The printed paper has to be cut with borders and beautify it, instead of a normal A4 size black and white paper.

WHAT

THE

FUCK!!!!!!!!!!!!!!

This is fucking ridiculous. It makes me feels like I'm back to kindergarten, dealing with retards. Brainless retards.

Yea. He's good at all these simple stuff eh?? But he has yet to show me he's worthy of the title "supervisor" when it comes to work. Simply because the following: [Yea, I've got a list with me, on a Saturday morning.]

1) He knows jack-shit about our system, yet.
2) He knows jack-shit about our process, yet.
[He's suppose to do the above and should be completed or at least halfway completed at time of post. But due to godknows reason, it's not.]
3) He asked me to construct an email to a client manager [I was having email access problem, remember?], and he'll send it over on my behalf. But in actual fact, he just copy & paste the whole damn thing, word-by-word, without editing, straight to the client manager. With a note saying:"R sending on [my name] behalf."
4) Insist to know what's the content of the conversation is when the ladies clearly told him off it's "girl's talk". He then dragged one of the ladies involved and asked her repeatedly on the content of the conversation.
5) A same escalation call got to him for 6-7 times a day.
6) A feedback from an escalation to my manager saying:"Owh, that guy is frustrating to talk with."

The last time I had a factfile about someone was when I first started this blog. Yeah, the 40-year-old virgin. Hahaha. I can't resist it this time. Who else, on that cunt-faced R of course:

1) In his early 30s.
2) Claimed that he has worked in UK.
3) Supervisory role with 2 MNC [Multi-National Company]. To make it slightly clearer, both MNCs are world-renown multinational information technology corporation.
4) Claimed that all his previous employers love him alot that they're willing to take him back anytime.
5) Reason he left previous employment was because he's about to get married and he & his partner can't be working in the same department. This rule is applicable worldwide. Understandably.
6) Likes to give motivational talk.
7) Can't make any decision on-the-spot.
8) He's a Yes-Man.
9) He talk-the-talk, but doesn't walk-the-walk.

Ahh, I'm hungry now. I think it's enough on him. I'm still contemplating to go office now and take that bloody printout off the workstation and shred it, and then blame it on the cleaner on Monday. Damn I'm evil.

It's Saturday! Hope I can get another round of the below tonite. Who's with me?

Back Again!! As promised.

There. As promised. I'm back. Within 2 months.

Last Monday was the day that our new supervisor reporting to work. A nice chap. Slightly younger than me [goddamn! Reminds me of my age now...My my my, how time does fly.] Ain't going much details on him now. Too new for me to have any comments on him. Let's wait few weeks/months down the road and maybe, just maybe I'll feature him in my blog, be it rants or praises. God knows.

Anyways, no major changes in the department. Big boss just stop-by our floor last week.

Owh, just remember that I've got something to rant here. Have you ever encounter this kinda situation below:

You're about to buy/apply/sign something. During the course of the whole process, the sales person would have promised you the sun, the moon, the star, the sky and whatnot. Inside their heart, they would have been cursing:" Just fucking sign/buy the goddamn thing and be gone with it. You bitch/sonofagun!" And there you go, after much negotiation and debates, you've finally sealed the deal. Congratulations!

Couple of months later, something went wrong with the products/services. You went back to the sales person. To your surprise, he/she said that you're not covered with that defect/damages on the product. Haha! Sounds familiar?

One good example. Please picture below.



Noticed that there's crack across the windscreen?

Yep. THERE'S A BLOODY CRACK ON MY ONE-YEAR OLD CAR!!!! GODDAMNIT!!!

I do not know how on the bloody earth my car got that crack. Didn't I offend anyone? Nope. 'cept for the fact that I sometimes can be a tad-bit racist, sexist, group-ist but other than that, I'm good. All I know is that when I went to retrieve my car one fine day, the crack was there.
Therefore, I gave my sales agent a call to find out if there's anything that I can salvage from financially. I ain't gonna do this by getting outta my own pocket! My agent said he'll check & revert to me shortly as he's not too sure what is and what's not being covered on my vehicle with me calling him outta blue.

Within the hour [talk about efficiency!], he replied me via sms as I was having dinner. The message said something like this:

"Hi there! I've checked with my company on your insurance coverage on the windscreen damage of vehicle. Apparently your vehicle doesn't cover any windscreen damage. It's the industry protocol that First Year's Insurance coverage doesn't NOT cover windscreen damage, unless the customer/client specifically ask us - the car sales agent/insurance agent to do it. Sorry, there's nothing much I can do, really."

WHAT THE FUUUUUUUCCCCCCCCCCCCCCCCCCCK!?!?!?!?!?!

That's the very first sentence that I uttered out the moment I saw his short message. C'mon guys, upon the signing my new vehicle's contracts time, no one tell me about this?! And now I'm suppose to suffer losses because of THIS?!?!?!?

I know I know, it's just a small crack. Why am I making a big fuss outta it? Hey, it's my bloody vehicle, I adore it alot. Even the slightest scratch will hurt me, let alone a crack of THAT size?! Hence, I called up my very-own-ever-trustful insurance agent and ask him what should I be doing.

This cheeky lil' bastard [Sorry E, but you've got your way of turning the tides around. I love you for that!] Here's the conversation that I had with him few weeks back, still fresh in my memory:

E: my insurance mate
M: me
M: Yo E, I'm effing furious now. [Explaining the whole cracked-windscreen incident to him, abusive language censored].
E: Cool down. Have a sip. Now tell me, how big is the crack?
M: [Showing him the length of my thumb to my index finger.]
E: OK. Not that serious to have that kinda rage in you. Now, tell me when is your current vehicle insurance policy expires?
M: May 2010.
E: It's couple of weeks away from now. Can the crack last for couple of months more, say August or perhaps September this year?
M: Erm..... shouldn't be any problem though.
E: That's settled!
M: How?!
E: Wait for your current vehicle insurance coverage to expire in May. After that, change the insurance company to mine......
M: You again!! Still haven't got enough with all my current policies I bought with you? Cheeky lil' bastard.......
E: Hehehe....hear me out. Change it to my insurance company, I'll sign you up on a new vehicle insurance coverage with windscreen coverage included. Once the new policy kicks in, give it a good 3-4 months, call me up to do the windscreen claim. I'll get it done for you without you needing to fork out a single penny. Maybe a few pints of you-know-what will do.
M: Like I said, you cheeky lil' bastard!!!!

There! Problem solved! Easy as peanuts.

Next up, I'm sure all readers would know what is Transformers all about. There're movies, animations all over the media. So, I went to my friend's house couple weeks back, been wanting to post this giant up but I just couldn't find the right time and right post to post this giant up. Since today I'm quite free and not in foul mood, here are 2 pictures that I snapped while at his house. Enjoy!




The above action figure cost my friend about 250 local currency. But then again, it's all a request from his beloved son. Ahh well, I'll give my son anything if it's me, but look at the bloody size of this thing!!


And this picture is something that he just got his son couple of weeks back due to constant "pressures" from his beloved son. Need me explain more on what the hell is this? It's not some ordinary truck. You go figure it yourself.


Since I am touching on some toys now. A mate of mine just return from his trip in HongKong couple of weeks back. He knows that I'm a huge fan of a japanese animation goes by the name of "One Piece". Therefore he bought me one of the characters' action figure from HongKong. Of course, pictures ahead!



Boa Hancock ~ Pirate Empress " Snake Princess"

Stop staring at the tits you buncha pervs!!!! This animation first started back in October 1999 on a weekly basis. This week will features its 449th episode, and still going strong. Reasons why this animation set itself apart from the rest of the animations series?? Go watch it and find out yourself. I can lend you the whole set of 448th episodes and stuff yourself with it.

More story to come, perhaps tomorrow, if I got the time. Been telling backdated story in my blog recently. Hope I can catch up to all the current happenings in my daily lives in no time.

Till then!

Back!! With Rants!! Loads of 'em!!!

Hey you all! How's it going so far?? I know I know. It's been awhile since I last posted in here. Thought I might remove/delete this blog for good/worse/forever? Nah! This blog is my only ranting place. You might think:" Owh, don't you have a intimate girl/boy friend that can all your complaints?" You're right. I don't. I'm the type of person that likes to keep everything to myself, or so I think I am like that. For those who knows me well enough would think that I'm the kind of person without secrets. Well, I proved you wrong.

Anyways, here's what it is. Let's get things started, shall we?

From last post, I said that I went off to a drinking session right after that very post. Guess what. Here's what it is. I know it's abit too late to post this one up. [Yeah, back in Janary2010. Been busy, fucking busy I tell 'ya.]

Graveyard!!!!

Shots of tequilas

Yeap. This place of where we drink? It's just about 15minutes walk from the office, one of the famous shopping centers downtown. Talk about convenience. That night, god knows how many we drank. But we stayed in the same pub [was it even a pub?] till late that night.

That said. 'twas a Friday. That was how we'll "normally" release our tension in work at the end of our working week ie Friday.

Let's see.......what else am I suppose to be "sharing" with you lots?? Yeah. Remember in my very last post, I've mentioned about people leaving?? Let's do some maths eh?? 1,2,3,4...... rite.... there are altogether 10 people around when I first joined. Last I posted, 3 of 'em left us....In addition, 1 just left us to another department to pursue his own interest as well. Best of all, the head of department is leaving to oversea for a better job opportunity. Then, my friend that "handled" my whole "return to ex-company" matters is about to leave in less than 3 months time.

Great! Why am I having this weird feeling that everyone is leaving because of "job opportunity" doesn't seem bode too well for me. Last I checked, eversince I left current company in year 2005, all the companies/departments that I joined are either closed, shut down, ceased operation or the whole company is declared bankruptcy. Sometimes I do feel that way. Lucky me for leaving those places? *shrug* Maybe. I ain't having phobia 'cos of past experiences. I am having all the confidence in this world that this current company that I'm in will not.. and I mean WILL NOT go down that way like all the previous companies that I've worked with in between year 2005 til the date I return to current company, which is August 2009.

But all these sudden departures are just making things worse for us. Imagine this: You're new, into a new department. Few months down the road, seniors started leaving. Your leaders started leaving. What will you think? Strive harder to take up their tasks, or perhaps succeed them?? Face this. It's impossible for one to learn/absorb everything in a mere 6-8 months in one department. Lotsa stuff/processes [eventhough it's kinda routine] involved in our daily operations.

Scare of changes? Scare of taking responsibilities? For fuck sake I'm just what, 8 months into current job environment. You expect me to act like an expert? Gosh! Just because I'm an ex-employee previously, doesn't mean that I know e-ve-ry sin-gle fu-ck-ing thing that happen in the department, let alone in the company! Please bare in mind that I've left this place previously for almost 5 years and back again. How much changes have occurred? God knows. Not to mention that the department that I'm in rite now is an entirely new department which we took over from oversea. Therefore, lotsa stuff needs to start from scratch. Piece of cake? Sounds easy. Why don't me & you switch place then?

Anyways, that's all for the changes part. Fuck it. I don't give a damn about it anymore. I'll just do my job well. Grasp as much job knowledge as I can and we'll see how it go from there.

Here comes the part in my day-to-day dealings with external customers. Seriously, why are their citizens can be so carefree, simple-minded, retarded?

Here's one example, a fucking classic one that one of my colleagues told me couple of months. I was really laughing my ass out after I hear it from him. Thanks for this one, G.

OK, a client walk into a store, looking for some garments to purchase for a dinner function. As usual, the sales assistant settled everything with the client. When it comes to payment, the client told the sales assistant that she's a very close friend with the store owner and the store owner even allow her to take the garments and walk off the store without paying as they'll be able to settle the payment by other means.

Of course, the "client" would've done everything enough to convince the sales assistant such that the client finally took the garment off. Hearing this, the sales assistant let the "client" goes off just like a snap of a finger, without paying a bloody-single-cent!!

See the level of stupidity of those people in that country? They are always the buncha of citizens that redefine the word "dumb". Seriously, words can't describe it. Neither can't I.

My job in this scenario, is to "educate" them on the steps to take when it comes to this kinda situation. Follow all the protocol, and nothing go wrong. It's hard, really hard to educate this kinda people when they always said this:"We've done this all these years, why can't we do it now?" This is where it really gets on my fucking nerves. Here I am, waiting in my big fat ass, helping you, for your own good, telling you what to do and what not to do, and there you are, telling my bullshit such as those aforementioned. Sometimes I really wanna say this: " Fuckit, it's your bloody fucking business/store, don't come crying to us when things go wrong or you didn't receive any payment from our company." When will they ever listen??

Has it ever occur to you that when you request someone to repeat something to you due to noise around you or for whatever the fucking reason that causes you to do so, you'll normally ask politely :

"Pardon me?"..

"Say that again?"..

"Sorry" etc etc etc.

All these are fine. But there was this comment utter by a bitch to me just because I asked her to repeat the sentence twice. You know what she said?? See below:

"CAN I SPEAK WITH SOMEONE THAT DOESN'T SPEAK ENGLISH AS THEIR SECOND LANGUAGE??"

Woah, talk about racism here, bitch!!!! This is a racist comment on another possible highest level!!! I really gotta give it to this bitch here. Salute! On a more serious note, I was emotionally hurt for a week after this incident. Bloody bitch!

This just came in fresh early this morning. There's this arrangement that all of our external customers' agreements are going through a slight change. A "slight" change which will only benefits no one but our company. This "slight" change was still in planning mode, nothing is being finalized as of last Friday.

This morning, [forgotten about the exact timing as I was too busy to notice it] got a call from one of the affected customers asking on this. As an call center agent, of course I have the obligation to gauge further before saying anything retarded which will result in escalation, which will not look good onto me. To my surprise, this customer is shouting on the said agreement, which doesn't benefits him at all. Not knowing this, I asked my superior if there's any communication done thus far. He dumbfounded said no and took it over. As my superior is talking with the agitated customer over the phone, I did a small "check" on this matter. Only to find out that there is a plan in motion, but nothing is certain yet.

Right after the call, I informed my supervisor about this. He then shoot out couple of emails to few persons that are involved initially, stating that our department ain't going to touch this project as this is too big for us to handle and it's not our jurisdiction to handle it. In short and simple english: Fuck this shit, we ain't doing it. There you go. Another problem solved. Scare the shit outta us.

It's late now. I think I've ranted all that I've kept inside my heart-made-of-glass till now. It's now finally that I am able to release it once for all. I'm lucky to be an owner of my blog. It's close to 10pm now. I am knocking off now. It's gonna be another interesting day tomorrow.

This time around, I promise you lots it will not be another 2 months before I post again.

Changes, changes, changes.....

Ahh, it’s been awhile since I appear in my ‘precious’ blog in here. What to do? So much things to take care of, and yet so few allocated ‘luxury’ time for me to post in here. It even crossed my mind that I might just goddamn delete this ranting blog of mine in search of some personal interest in career.. Yeah rite....

Ever since the SkyTrex adventure as per my previous post. So much has changed in this very department that I’m currently in. My immediate supervisor has gone promoted to a higher position. The very same dependable supervisor that has vast knowledge of our day-to-day job function. A mistake by our manager done is that, [well, he admitted it himself] he didn’t find a successor to grab as much knowledge as one can before such situation arises. On a sidenote, one of the ever-present senior has sent in transfer request to another department who works on odd hours due to personal reason. Seriously, it’s personal, not to be disclosed everywhere. That leaves us 2 headcounts short of the original team. Later on, just got this one hot off the oven is that another colleague decided to move to another department to pursue his own interest in career. More than a year in the same department is consider more than enough [or so he claims it to be]. And then leaves us with another one headcount down, which makes us down by 3 headcounts, literally. Due to the fact that my department is very much inter-related to another department in the same level, therefore we’ve been arranged to get cross-trained to each team so that we can help each other and makes the team stronger in that sense. I think you should know the drill. If you don’t, buzz me personally. I’ll explain to you in great length. The cross-training is still in progress. 2 weeks from now, it’ll be my turn [or my department, which consist of 4 people] to cross-train.

In my opinion, it’s a good thing. I can’t even remember when was the last time I had this kinda cross-train occur to me. It’ll even enrich my own job knowledge, in the process strengthen my personal portfolio to climb up the corporate ladder. [I can’t believe I’m saying all this corporate stuff, and I’m not under alcohol influences].

Gosh, what am I babbling now?? I’m talking rubbish. Ahh well, throughout the tenure of my return to this company, I’ve been through a couple of days of shit, worst shit that I’ve ever encounter throughout my career.

Ok. Time’s up. Posting this one up from office. Yes, I’m still in office eventhough I’m officially off about 3 hours ago. Off to a beer drinking session. Trying to lay off the tension abit for the past few weeks. More post to come once I’m sober, or perhaps free.