Week 2, Day 1

How should I start this one for the day? Lemme think of something....[Deep thinking mode, initiated]

Ahhh, right. For those who are close to me, they all know that I'm actually linking this humble blog of mine to one of the world's famous social networking websites. Yea, you guessed that right. I ain't revealing it in here, so you shall keep the answer to yourself, eh?

But due to some personal reasons, I've decided to bring to a halt to that action. Please private-message me should you further clarifications on this matter.

Yea. The serious note has passed. I shall proceed with my daily dosage of ranting here. The new manager is in today. As rumored, he is indeed a young chap. Adventurous, outgoing, and he's good in leveraging all resources that are available around him. Seriously, he's good at that.

Right. New boss in town, first thing we do is of course the ice-breaking, get-to-know session and those kinda usual shit. Guess who's in it? Who else but our very own Motivator!!!!!! [Round of applause]

End of the session, new boss uttered a sentence that truly makes me feels like struck by lightning:

"I don't know much about this side of the business, but gimme some time, I'll learn it from you lots ASAP. That I promise you."

Hmm, I wonder how Motivator would feels upon hearing this.

Nah, who the fuck gives a damn how he feels? Why am I talking about here?! It's buck-up or get out. It's similar in everywhere. Talking bullshit won't get you anywhere, especially when you're in the field of call centre environment. Results matter. It makes it even harder when you know jack shit on how the process flow is, but you keep on pretending that you know all. How will you expect your subordinates to look-up to you when you're not even doing your homework??

Remember that the training class that Motivator is supposed to be attending? Yea, he skipped it today. Seriously, his leader rating in my book has dropped to all-time-low. It's either he goes, or I go.

In a call centre environment. there will be monthly session with your immediate supervisor or perhaps a special task team to monitor your daily calls to ensure the quality of the calls are strictly adhere to and to prevent our clients are happy at the end of the call no matter what. I'm sure you know what the hell am I blabbering about here. Eh?

The initial invite from Motivator to me was to do it last Friday before lunch time, or perhaps latest end-of-day. I've waited til end-of-day, but no news. Fair enough. He said gonna do it on Monday, which is today. He has scheduled it to be conducted with me at 2pm.

Morning he has been engaged in that useless butt-licking session with new boss. I understand that. Ain't his fault either. After lunch, he was supposed to get his ass into the training class to learn his trade. He didn't as he has a conference call at 2pm.

Oooooooooooooooooo K.

But my scheduled time with him is at 2pm too??!?!?! What now?!?! As an analyst, I have no ground to complain. He maybe really busy. Yeap.

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3pm. Still on the conference call.
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3:15pm, he came to me and ask:

M:"Are you going home early today?"

I: "Yea, of course. Provided the down-pour outside stops later."

M: "Can you wait?? 'cos the dateline for the session that I'm going to conduct with is today, as it is end-of-May already."

I: "Err, no 'cos I've other arrangement already."

[Arrangement my ass. I just don't wanna stay in office when all my work is done for the day. There will not be any $$$$ given to us. If we stay a minute longer, we stay on our own free will.]

And then proposed to him this :

"Boss, the dateline is today. All of us are coming very early tomorrow. We can still send everything to 'em tomorrow morning. It'll still be ok."

Is he nervous? Maybe 'cos of not getting the job done on time. When I took my leave off the office earlier. Apparently another workmate of mine is supposed to be on the similar session with Motivator as well, but just on a different hour. From this viewpoint here, Motivator seems to be in deep shit.

Not that I care though. But one thing I wanna point out is that, as a supervisor, one should have a clear sense of time management skill. Without it, you'll be in a fucking big mess. Just like what Motivator faced today.

"Why can't you accommodate to his request? You're one of his underlings afterall."

You're rite. I'm one of his underlings. But I ain't his secretary, personal assistant. He should have it all managed well before setting such timing for each session et al.

There are cases that he clearly know nuts about, but he doesn't wanna discuss with all of us. All he'll ever do to our counterpart is just apologize, apologize. Since when we're weaklings like this?!?!

Meh, fuckit. I don't give a flying fuck on him anymore. I can tell you this now:

I've given up hope on him already no matter how good his bullshitting skills are. That skill is not working in here. If you don't have the heart to do this, please-oh-please, do us favor...

FUCK

OFF!

Ahh, there. I said it.

[It feels goddamn good after removing the linkage from the social networking website. I can do this as free as a bird!]

Be back for more tomorrow.

Weekend....Day 7

It's weekend. Been out whole day Saturday. Had a blast on Friday night as well. Buncha best mates, drinking away. Anyways, just gotten a insider news. Just to share with y'all. Gosh, makes me feels like a paparazzi, and I don't get paid for all these!

Now, remember those days when you just stepped into a whole new working environment, first thing you gotta is, NOT GETTING YOUR EMAIL TOOL UP AND RUNNING ON YOUR BLOODY FUCKING FIRST DAY! Instead, it's getting yourself up for the training, get briefed on the products of the company, how does the systems work, what kinda stuff to be done et al. Well, y'all know the drill eh?

Due to time allocations, Motivator wasn't able to join the class as planned. [In case you have zero idea on who's this Motivator that I'm talking about here, please read my few posts. It's all there.]

Well, being a former supervisor of my own, I went to a class for training consist of all the aforementioned, duration for 2 months in one of my previous employment. There are tests on a daily basis. There are assignments on a daily basis, fucking made me feels like back in school days at this age. All tests' results will kept in records for future "references" purposes.

Right. Training time will be like heaven time for all newcomers. I can vouch for that for sure. You can ask all that you want, no question is stupid/useless during training. But has it ever come across your mind that every single topic that the trainer is delivering in the class, you will cut the trainer off and ask:

"This topic, does it have any relevancy to my day-to-day job function?"

Err, no. So close your book and get the fuck outta here then.

OF COURSE! Why would trainers waste their time, sitting their ass in the room, facing buncha stupid newcomers, teaching them stuff that are totally irrelevant to their daily job?! Logic, mates, logic.

You may be asking: What's the point here? What are you getting at?

Erm, that's exactly what the Motivator is doing in the classroom recently. One week into training, [finally] not to mention the punctuality. Fair enough, he would have meetings, conference calls to deal with. So, erm....yeah. And whenever he's in the room, he tends to be the one that knows-it-all. Could it be showing off? Could it be ego? Could it be something elsee?? I don't know. I'm absolutely clueless.

Remember the other newbie that claimed to be Motivator's friend's friend? Yeah, got to know that apparently the newbie thinks the Motivator seems to be an annoyance in the classroom.

Eh?!?!

Argument between friends? This is gonna be interesting.

Every training topic ends up with:

"This topic, does it have any relevancy to my day-to-day job function?"

FOR FUCKING HELL SAKE!

During simple test, there are 2 differences spotted here:

1) Motivator busy flipping his notes, looking for answers. Once found, he'll be like a pre-school kid jumping around, catching teacher's attention rushing to lash the answer out.

2) Newbie chucked his notes aside, got into deep-thinking-mode. Took his time, gotten the answer.



First time, I'm amazed!

Never in my career that someone can actually do THAT! This guy is starting to catch my attention already. Like I said numerous time before:" I'll let him prove me wrong", and he did just that.

As for Motivator. I'm speechless. It's almost a month now. He still has a lot to improve. At least in my eyes, that is.

Ahh well, it's weekend. Don't let such incident spoil my weekend. I'm off to my manager's farewell party in a karaoke session. I know I know. It's almost noon now. Who in the world would go to karaoke in high noon?

Well we do! So, I shall just sit back, relax and enjoy the rest of my day.

By the way, tomorrow is the day our department's new manager reporting to work. To replace my outgoing manager's position. Rumour has it that he's a young chap hailed from the 7th-largest country by geographical area, younger than me!!!

It's suck-up time for the other supervisors!!! Grab your seats ladies and gentlemen!

World Premiere is on!!! In my department!!!!!!! Exclusive!!

Ahhhh, time does flies when you don't even notice it. It's time for me to buck up already.

Patient, patient........ 2.0, 2.0 more........

Day 5-6...On-a-Trot

This blog of mine has picked up some "activities" recently. Don't ask me how I know, 'cos I've got a tracker in this humble blog of mine to do the job for me. Cheeky bastard, ain't I eh??

Been missing for one day. Yeah, off for some after-work quick-drinking-session with few mates of mine at a place nearby. Couldn't take it anymore of all the dumbness surrounding me, coupled with those really ridiculous requests from the clients, in addition to the level of "co-operation" that our oversea counterparts and my close matey, G has been facing the same shit since noon. [Both of us are from a team of 5 fabulous ladies and gentlemen. Truly a bloody brilliant mixture of personnel in this team. Love you guys. Fucking love y'all!]

So, how could I forget to give y'all daily dosage of our very own Motivator's (previously known as R) "adventure" eh?

Was suppose to put this one up in my last post, but heck, fuck it. It's my blog. I'm calling all the shots here, ain't I?

There's this occasion where D was asked to discuss on some notifications to be sent off to the clients. The normal practice since god-knows-when was that all the letters have got to be sent out before "extreme measures" are taken against those stubborn sonofagun clients ignoring all of those notifications. Motivator "enquire" from the team is there any possibility that we can skip all the rubbish notifications and proceed with the "extreme measures" directly since the sonofagun client is ignoring it. D said:

"Of course. But the approval has to come from yourself."

Hearing this, Motivator said:

"Can you send me an email on this matter, saying that you approving it, and then I'll shoot it over to the management and I'll do the explanation."

Eye bulged, stunned, D went ahead and told Motivator that she ain't doing that as she ain't getting the salary to do, and she's not empowered to do so. I ain't too sure of the final outcome of this one but seriously,

WHAT

THE

FUCK?!?!?!?!!??!

Motivator would've known all these if he had gone for the training. This kinda crap wouldn't have raised, fuck...this conversation wouldn't have taken place at all if Motivator has gone for the training.

But then again, IF. And it's a BIG if, that is.

Yea, his credibility, he ability has once again, dropped in my book.

Meh, hence a night of drink, as below picture to certify that claim of mine. Hah!



That was last nite. End of.

This morning, or was it yesterday morning?? Hmm, gosh.. Age is really catching up on me already.

Whilst I was soooooooo goddamn busy, working my butt off on cases. A notification hit my screen:"You've got 1 new mail"

Right, a new email has arrived. Let's check it out, shall we?? What I have?? This piece of crap, around 10-11 in the morning.

Isn't he suppose to be cracking his brain off with calls, replying emails et al? Why the hell is he sending this kinda crap to us?! I'm lost for words now.

As for the newbie, seems like making improvement now. He's finally into the training room, proving us all wrong.

Again, today Motivator asked me on the email tool of the newbie. For fucking hell's sake. I've told him yesterday it's all done & dusted. Settled. Capiche? I've spent 2-freakin' hours on that bloody piece of shit, when it's not even urgent. Yea. I ain't tech-savvy, some might think otherwise. I'm just an impostor, wanna-be. It's been 4 days on the trot that he has been pestering me since start of week on this piece of same ol' issue. Which got me thinking, why on earth does want it to be set-up so quick? Something fishy in-motion perhaps? Both trying to take over the department, or perhaps the whole company? Or are they planning on world domination via this small email tool? Gosh.

If none of the above applies, WHY-OH-WHY does he act like that?

Anyways, fuck it. It's over and done with. I'm a wee-bit famish now. Gonna grab a bite before I hit the sack soon. It's been another tiring day, still recuperating from last nite's drinking session. As the old saying goes:

DRINKING IS BAD FOR HEALTH

I'm feelin' ya, I'm feelin' ya.

This is me, signing off for the nite.

Tuesday, May....4-in-a-trot

So, it's Tuesday. 4 days in a row that I've been updating my blog. Never have I been so posting this one up so frequently since I got into this "new" company.

Got into office slight bit early than usual. Yeah, those who knows me personally will know that I've been arriving office on-the-dot, or arrive "slightly" late. So, go figure it out yourself eh?

Gotten myself straight into work-mode due to some unfinished task in order to send it over to the management in HongKong for their review. While I'm so into the task, a message from our internal Instant Messaging Tool pops up. Owh, it's him. Gaaahhh.... The message reads:

"Morning, I need you to help set-up the email tool for the newbie later."

How great it is to start the day off with this piece of bollocks. For fuck sake, he's a newbie, why are you so goddamn concern about his email tool?! Not that as if we're gonna send him any email on any of our cases/discussions/arguments. Even if there is, the newbie will be scratching his bloody bald head trying to figure out what on earth are we conversing about. I know the email tool is of the essential tool to all of us [tell me about it, I've just lost my email tool for a good bloody 3 weeks recently, remember?], but there are things that can wait, and there are things that needs to be paying attention to. Prioritize your work puh~~~~lease......

Gosh! Do I sound like a supervisor? Hmmmmm.

So, I responded to him politely, the message reads:

"K. I'm completing the report to be sent to Hongkong. I think you know about this one. You were in the loop on it as well. And I need to help the team in clearing all shit in our generic email inbox as it's swamped by lotsa emails from our clients that needs to be replied, and provide them solution with."

Thought I'll stop right there?? Fat chance. Next line was:

"To be frank, the email tool can wait as it's not that urgent. Once I clear everything in my hand, I'll set it up. I'll get it done by end-of-day".

Yea. Does this consider too harsh for anyone to take? I'm just telling him the truth. A newbie in our division needs to go through classroom training for 2 weeks, and then on the job training for another 2 weeks. During the first 2 weeks, it will not be necessary for the newbie to use his email tool. Newbie just got in yesterday. Email tool's ID would've been applied, say yesterday? According to my manager, all fresh new application for email ID will take 10 business days for them to get usable for the end-user. And here he is asking me to set it up for the newbie. Sigh, maybe it's my fault for not explaining it in details to him. He's new after all. Alright, my bad. I'm sorry.

Something else fishy just came to my knowledge during a meeting attended by D and her department earlier today, which is right after my "exchange" of Instant Messaging with R.

There seems to be a tad-bit confusion, if I may use that word, in terms of the headcount reporting into work at her department recently. D has raised this matter up towards R couple of weeks back, and also it has been reiterated to R that he's the one calling the shot, without involving Human Resource as Human Resource will comply with whatever decision that the leader of the team will make. During the meeting, this matter was brought up again as discussion, R gave the same reason of Human Resource provided to him and explained it to the participants in the meeting. Upon hearing this, all participants said in unity that the decision lies on the leader of the department, which is R himself. There's absolutely no need to refer this matter to Human Resource.

R surprised, jacked, stunned, eyes bulged. He said that he'll talk/refer to our manager about this and will let the team know the outcome later on.

Fine. Meeting's over. In less than 5 seconds, he told the staff involved to come in earlier than usual. Case closed for that as he claimed that he has talked to the manager about the matter.

Another "insider" of mine took a short trip to our manager and talked about this matter. Our manager said that R DID NOT speak to him personally, but instead via Instant Messaging Tool, few seconds ago. Right. Fishy? I don't know. You be the judge.

By the way, R didn't come to me today to sit down and learn the whole process and whatnot, as he has promised to do it yesterday. Day 2. *Shakehead*Shakehead*

Before he departs for the day, he left me a gentle reminder via Instant Messaging Tool to help the newbie set-up the email tool. Persistent bastard, ain't he?

When I last checked my email before I take off for the day, this is what I/team got in our email. Again, my second time in doing this. You better gimme a fucking big round of applause this time around, or perhaps another round of alcohol to go with it.



Inspirational!! Motivational!!!! Encouraging!!! Mind & heart-pumping!! Soul-stirring!

Absolutely top notch stuff!!

God I love my new supervisor!