You guys must be wondering after the “Taking calls – Day 2”, where have I been?? Why no “Day 3”, “Day 4” and so forth? First off, on the 3rd day, after I got back from work, I was goddamn tired that I slept off around 8pm+.........Yea, freakin’ 8 in the evening, all the way till the next morning around 5. Talk about sleeping early eh?? When I woke up, without the assistance of any type of alarms that I have available in my bedroom, ‘twas just about nice time I get up to work, which happens to be 5 in the morning. After that, the rest of the day will be as usual. Nothing much peculiar stuff happens.
Come Thursday, same ol’ routine stuff, but due to the fact that I slept quite ‘well’ the day before, I have the ‘luxury’ of sleeping rather ‘late’. Late meaning around 10pm+. Yea. Those who knows me well enough that, this ain’t the OLD me that used to sleep goddamn late, or perhaps only start sleeping 3, even 4 in the morning. Aaahhhh, how things can change a person around eh??
Anyways, enough about job. Remember some time ago, in few of my previous posts, I blogged about a part-time insurance sales friend of mine, Mr V?? In case you have no fucking idea what I’m on about, here’s the link to the latest article that I’ve blogged about him, and inside this link, contains another 3 links which is all about him as well. Damn he’s ‘popular’ in my blog eh??
Thursday evening, just reached home from work. Got a call from a mate, close mate, asking me some details on one surgery that I had couple of years back, and he’s intending to go for one very soon. Here’s the conversation between me & my close mate.
M: me
D: my mate
M: Yo man, what’s the deal-ee-o??
D: Nah nothing much, been busy. Might be outta job soon.
M: Wha-----, you just got this job into this MNC couple of months back man. Wassap with that?
D: Don’t wanna talk about it. Times are bad. Anyway, d’you still remember the surgery you had couple of years back??
M: The one on my butt?? Yea, won’t forget that for the rest of my life.
D: I think it’s my turn this time around.
M: You must be fucking kidding me, mate.
D: Am I laughing or giggling now??
M: Sorry, matey. So, whatchu wanna know about that?
D: Everything.
M: OOOOOkey. [Ain’t going into details here. You perverts. Told Mr D the whole grandma story]. It cost me around 2.3 grand. But the medical bill is fully covered by my medical card. I only paid 10 bucks for the deposit, and that’s about it.
D: Right. Here’s the problem. I don’t have medical card.
M: EH?!?!?! Who did you buy that insurance policy from? It should be inclusive inside that insurance policy, theoretically.
D: Who else? Our “beloved” friend, Mr V himself.
M: Wait. Even that, why is the medical card not included inside the deal??
D: Simple. ‘cos he said that my company would’ve cover everything, therefore the medical card is not needed.
M: You can pass that policy of yours, show it in front of him, and ask him shove it up his marthaphuacking ass!!! What kinda stupid, retarded excuse is that??
D: Hohoho, hold your horses. FYI, I don’t have the policy neither.
M: Wait. Whatchu mean by that??
D: You hear me, I DON’T HAVE THE INSURANCE POLICY.
M: Where the fuck is it?
D: He didn’t pass to me.
M: What about payment then?
D: I paid to him via cheque, and he also never provides me with the payment acknowledge receipt as well.
M: Mate. You are ONE DAMN GOOD CUSTOMER I’d say. I gotta give it to you, seriously. How can you start paying an insurance premium when you’ve not even have the policy physically in your hand?
D: He said he’ll pass it to me tomorrow, and that was few months back.
M: Correct me if I’m wrong. You’ve just cancel the previous policy with him, and then he comes back to you, get you into signing another “improved” and new policy, right? How old is this new policy now??
D: Yes, and it’s almost half year already.
M: You really got a soft spot for friends huh? Now, if you intend to cancel off this new policy, you still can, ‘cos it’s half year only. You won’t lose much, maybe less than 2 thousand bucks. Do you have any other insurance agents besides “our friend”??
D: Yes I do.
M: You might wanna switch it already. But it’s all upto you. It’s your call. Better get one that has a medical card benefits in it. Company won’t cover much if something really happens.
D: Ok then. That stupid b-tard. Like you said, we can be friends, but business wise, it’s better off alone.
M: Ditto!
See?? Another “brilliant” work by our “beloved” part-time-insurance-agent-aka-long-time-friend, Mr V.
I’ve got nothing to say now. I’ma enjoy my 4 days of holidays due to a festival here in my country. How nice can this be. 4 days without work, once back to work, I’m only required to work for another 3 days, then it’s weekend again already. Aaaahhhhhhh...............
PS: And it’s bloody raining, again now. Time for a quick nap.
I'M LOVING THIS!!!
Saturday, September 19, 2009
Tuesday, September 15, 2009
Taking Calls - Day 2
Like my previous post mentioned, today is really an eventful day for the 4 of us.
Arrives at office vicinity around 5:48am. You must be wondering why-on-earth do I know the exact time of arrival today compared to yesterday?? Hehe. I’ve got the picture to show you lads I really arrived this early in the freaking morning to work. Yeah. Like I mentioned time and again, I’ma CHANGED PERSON ALREADY!!!
Day 2 of taking calls in the brand new department. Still exciting. But it’s rather easier for the 4 of us now that we’ve already encounter what might have turned up once we received the transferred calls from our fellow counterpart downstairs. Instead of sitting there, waiting for incoming calls, all 4 of us were given a list to do outbound calls to the customers, requesting for some necessary information. In other words, we’re doing outgoing calls, and at the same time awaiting incoming calls. Sounds pretty tough huh?? But, the fact is that today is the 1st day that the 4 of us are being assigned with this list, and my access to all the required systems are not fully “functional” just yet, ‘twas a rather a mess for 4 of us. In addition to that, one of the phone systems is still remains as malfunction as it was yesterday.
Again we gotta share desktops among ourselves, so that each of us will get the fair share of login time to await incoming calls, and at the same time making outgoing calls to all the customers in the aforementioned lists that were being assigned to the 4 of us.
One will always forget how time will pass once we’re sooooo concentrated onto something that are really interesting to us, especially when it is something new. That’s exactly what happens to the 4 of us. Time passes by like an arrow without us noticing that it’s about time we go out for our meal, separately. All our arranged schedule have jumbled up till our leader gave up on it. Well, it’s our 2nd day in a brand-new-set-up division. Whatchu expect, right??
Off work at 330pm today. (We were informed upfront yesterday to arrive by 630am this morning. Hence off work at 330pm. In case you're wondering, Doh!) Had a lil’ discussion among us with our supervisor chairing the discussion, talking about developments for the day, and what awaits us. Got outta office at 4, reached home 30mins later, still got time for car wash. Come to think of it, it’s been more than 2 months since I last washed the car. Well, not that I “wash the car” myself, but I really can’t stand it this time around. Since still early for dinner, I drove the car and paid off others to wash for me. I'm one lazy bugger eh?? Yes. I admit it.
Well, it’s nothing much to write about on the 2nd day of my call-taking. Tomorrow will be entirely different for sure due to the fact that all 4 of us have got the hang of doing it already. Besides, our supervisor has already informed us that tomorrow’s gonna be rather interesting as my access to the system will be almost completed, except for 1, or maybe 2 which we rarely use on a daily basis might not be available. Owh well, fuck it. 2nd day, I’ve noticed what are the ‘necessities’ for me to do my job well, and for my division to excel in. it’s just about time only. Apart from that, we’re starting to work on the listing already. Even though the list is about 100 names per person, per day, and to top it all off, the list will increase on a daily basis. Hmm. I think we can manage it.
Time check: 9pm+ again. Hmm, I’m thinking whether I should bring my personal-unused mouse-pad over to office for my personal use. Heck! It’s my own freaking desk FFS! Instead of letting the mouse-pad sitting pretty here in front of my room’s monitor, collecting dust, why not put it into good use eh??
The dust-collecting mouse-pad in front of my PC. A gift from a friend. Exclusive. Not For Sale.
Alrighty. I'm off to bed now, again. Be back for more, ladies and gentlmen.
Arrives at office vicinity around 5:48am. You must be wondering why-on-earth do I know the exact time of arrival today compared to yesterday?? Hehe. I’ve got the picture to show you lads I really arrived this early in the freaking morning to work. Yeah. Like I mentioned time and again, I’ma CHANGED PERSON ALREADY!!!
The time in my car, upon arrival in office vicinity. Told 'ya I'm for real!
Yeap. I was "speeding", when i was on my way to work this morning. It's been awhile since I can drive with this kinda speed in downtown.
Day 2 of taking calls in the brand new department. Still exciting. But it’s rather easier for the 4 of us now that we’ve already encounter what might have turned up once we received the transferred calls from our fellow counterpart downstairs. Instead of sitting there, waiting for incoming calls, all 4 of us were given a list to do outbound calls to the customers, requesting for some necessary information. In other words, we’re doing outgoing calls, and at the same time awaiting incoming calls. Sounds pretty tough huh?? But, the fact is that today is the 1st day that the 4 of us are being assigned with this list, and my access to all the required systems are not fully “functional” just yet, ‘twas a rather a mess for 4 of us. In addition to that, one of the phone systems is still remains as malfunction as it was yesterday.
Again we gotta share desktops among ourselves, so that each of us will get the fair share of login time to await incoming calls, and at the same time making outgoing calls to all the customers in the aforementioned lists that were being assigned to the 4 of us.
One will always forget how time will pass once we’re sooooo concentrated onto something that are really interesting to us, especially when it is something new. That’s exactly what happens to the 4 of us. Time passes by like an arrow without us noticing that it’s about time we go out for our meal, separately. All our arranged schedule have jumbled up till our leader gave up on it. Well, it’s our 2nd day in a brand-new-set-up division. Whatchu expect, right??
Off work at 330pm today. (We were informed upfront yesterday to arrive by 630am this morning. Hence off work at 330pm. In case you're wondering, Doh!) Had a lil’ discussion among us with our supervisor chairing the discussion, talking about developments for the day, and what awaits us. Got outta office at 4, reached home 30mins later, still got time for car wash. Come to think of it, it’s been more than 2 months since I last washed the car. Well, not that I “wash the car” myself, but I really can’t stand it this time around. Since still early for dinner, I drove the car and paid off others to wash for me. I'm one lazy bugger eh?? Yes. I admit it.
Well, it’s nothing much to write about on the 2nd day of my call-taking. Tomorrow will be entirely different for sure due to the fact that all 4 of us have got the hang of doing it already. Besides, our supervisor has already informed us that tomorrow’s gonna be rather interesting as my access to the system will be almost completed, except for 1, or maybe 2 which we rarely use on a daily basis might not be available. Owh well, fuck it. 2nd day, I’ve noticed what are the ‘necessities’ for me to do my job well, and for my division to excel in. it’s just about time only. Apart from that, we’re starting to work on the listing already. Even though the list is about 100 names per person, per day, and to top it all off, the list will increase on a daily basis. Hmm. I think we can manage it.
Time check: 9pm+ again. Hmm, I’m thinking whether I should bring my personal-unused mouse-pad over to office for my personal use. Heck! It’s my own freaking desk FFS! Instead of letting the mouse-pad sitting pretty here in front of my room’s monitor, collecting dust, why not put it into good use eh??
The dust-collecting mouse-pad in front of my PC. A gift from a friend. Exclusive. Not For Sale.Monday, September 14, 2009
Taking Calls - First Day
First day taking incoming calls internally. Nervous?? Of-fucking-course!!!!! Need me say more?!?!
Got up at 5am earlier today. Yes. I freaking got up at 5am this morning. You’re damn lucky I didn’t snap the picture when I drove the car to work today. Owh well, I never lies. You wanna believe me, go ahead. If you don’t wanna believe me, suits yourself. You may fuck right off!!!
It’s really a breezing, free & easy morning. No traffic at all, every single road/alley is clear, I’m awake while on my way to work. Reached office lobby at 530am. Only to find out that I left my access card to the office in my car. Cursing and slow-walking towards my car again just to retrieve the access card. ‘twas all sweaty after return from the car. Got up to office, only to receive a text message from my immediate supervisor that we’ll only starts at 630am… Oooooook, seems like I’ve got an extra 30mins to settle down, get myself a nice cuppa coffee, relax myself, get the system up & running while waiting for the seniors & supervisor to arrive.
625am. Both of ‘em arrive on-the-dot. After setting up everything, it’s time. YESH!!!! IT’S SHOWDOWN!!! Due to some complications on call-master device, only 2 outta 4 are able to log-in into the line to receive calls, hence we had to ‘rotate’ to get a feel of those incoming calls.
First call got into my line around 9 in the morning local time here. It’s rather simple conversation. The caller’s voice sounds crystal clear, compare to the recorded ones that were played to us via laptop, through speaker during training days. All-in-all, the 4 of us got a pretty “easy” day as in total, we only received 5 calls. This is because we’re only getting calls that are being transferred by our fellow counterparts in other departments whereby those calls are pertaining to my division’s portfolios, for now. Don’t ask me why the volume is so low. Even my supervisor is a tad-bit surprised by that as well.
But starting next week, we will not only be receiving calls from internal transfers, we will also be receiving calls directly from the customers themselves, that is in the even they press the accurate options when they got through the voice-response-system.
3pm, time’s up! Let’s get the feck outta here. Well. We did come in at 6 in the morning to start-off our work for the day. So, we are supposed to get off the area at 3 in the afternoon, provided that there’s no pending cases that needs to be settled on that day itself. Yeap. That’s basically it on my first day taking calls, in this new department. To be honest, I can hear my heartbeat when the first call got through my line. Never in my life has encounter such [insert your choice of words here] when taking my first call in the call floor. I hope things will get better soon as we get our hands on more incoming calls.
On a sidenote, my new department had a small BBQ gathering on Saturday. ‘twas fun. But, (there’s always a “but”), it took us some time to get the fire up & ready. Don’t believe me, I’ve got the picture this time. Off you go!
Picture taken around 730pm, 45 minutes after set-up.
Another 15minutes later, more "experts" arrived to the "scene", still no fire. :-D
The fire was finally "up & running" after 2 full hours of "relentless effort". Phew!
Overall, ‘twas a very fun BBQ session, in addition to that, the team are able to have fun, release some pressures and leave the work behind.
Tomorrow will be another eventful day. Hope for the best.
It's 9pm+ now. I'm preparing to bed now. Scary huh? Never thought that I'll be off to bed this early huh? Well, I'm a changed person now.
Be back for more!!!!
Got up at 5am earlier today. Yes. I freaking got up at 5am this morning. You’re damn lucky I didn’t snap the picture when I drove the car to work today. Owh well, I never lies. You wanna believe me, go ahead. If you don’t wanna believe me, suits yourself. You may fuck right off!!!
It’s really a breezing, free & easy morning. No traffic at all, every single road/alley is clear, I’m awake while on my way to work. Reached office lobby at 530am. Only to find out that I left my access card to the office in my car. Cursing and slow-walking towards my car again just to retrieve the access card. ‘twas all sweaty after return from the car. Got up to office, only to receive a text message from my immediate supervisor that we’ll only starts at 630am… Oooooook, seems like I’ve got an extra 30mins to settle down, get myself a nice cuppa coffee, relax myself, get the system up & running while waiting for the seniors & supervisor to arrive.
625am. Both of ‘em arrive on-the-dot. After setting up everything, it’s time. YESH!!!! IT’S SHOWDOWN!!! Due to some complications on call-master device, only 2 outta 4 are able to log-in into the line to receive calls, hence we had to ‘rotate’ to get a feel of those incoming calls.
similar phone system that we're using, except 2 of it are malfunction.
First call got into my line around 9 in the morning local time here. It’s rather simple conversation. The caller’s voice sounds crystal clear, compare to the recorded ones that were played to us via laptop, through speaker during training days. All-in-all, the 4 of us got a pretty “easy” day as in total, we only received 5 calls. This is because we’re only getting calls that are being transferred by our fellow counterparts in other departments whereby those calls are pertaining to my division’s portfolios, for now. Don’t ask me why the volume is so low. Even my supervisor is a tad-bit surprised by that as well.
But starting next week, we will not only be receiving calls from internal transfers, we will also be receiving calls directly from the customers themselves, that is in the even they press the accurate options when they got through the voice-response-system.
3pm, time’s up! Let’s get the feck outta here. Well. We did come in at 6 in the morning to start-off our work for the day. So, we are supposed to get off the area at 3 in the afternoon, provided that there’s no pending cases that needs to be settled on that day itself. Yeap. That’s basically it on my first day taking calls, in this new department. To be honest, I can hear my heartbeat when the first call got through my line. Never in my life has encounter such [insert your choice of words here] when taking my first call in the call floor. I hope things will get better soon as we get our hands on more incoming calls.
On a sidenote, my new department had a small BBQ gathering on Saturday. ‘twas fun. But, (there’s always a “but”), it took us some time to get the fire up & ready. Don’t believe me, I’ve got the picture this time. Off you go!
Picture taken around 730pm, 45 minutes after set-up.
Another 15minutes later, more "experts" arrived to the "scene", still no fire. :-DOverall, ‘twas a very fun BBQ session, in addition to that, the team are able to have fun, release some pressures and leave the work behind.
Tomorrow will be another eventful day. Hope for the best.
It's 9pm+ now. I'm preparing to bed now. Scary huh? Never thought that I'll be off to bed this early huh? Well, I'm a changed person now.
Be back for more!!!!
Thursday, September 10, 2009
Outta Training - New Department - 1st Day
Aaaaahhhhhh….first day at work, in my new department. ‘twas a mixed feeling altogether. Ain’t know what is it all about. The feeling of newbie comes back to me again. You might be arguing that I’ve been through all the trainings, and I should be able to cope with and all those bullshit. But, going up there, answering calls straight away is a different ball game altogether. But thank to the ONE above. It’s not the case. Since this is our [the 4 of us] first day in this department, we were attached to the seniors and listen to their calls, and see how do they perform their daily work. In short, we call it a “buddy session” with the seniors. This is the part where the 4 of us will be sitting next to the seniors, get to know the seniors, the surroundings, and all the stuff that a newbie should be doing after coming outta training room, going into the new department.
Buddy session went for approximately couple of hours, time for lunch. At least now we, the newbies have some clues on how/what to do during a certain circumstances. But I found out one thing: Of all the stuff that we learnt during training past few weeks, only the stuff that were taught by our trainer towards the end of training are frequently used by the seniors today.
Dear trainer, in case your reading this post, no offense to you eh?? I won’t be adding any further comments on this part until I’m really familiar with the job.
Lunch’s over. Back to the department. Then came along a meeting with the rest of the team. Well, I wouldn’t say a meeting, it’s more like a discussions among the team members on the cases that they’ve been through so far, on a weekly basis, and to share among the team members on the latest development. The meeting went on for an hour, or so. We, the newbies were given time, and guidance from the supervisor on the system ie. The user-IDs, the set-up of the systems etc etc.
Just to let y’all know. I AM HAVING MY OWN FREAKING PERSONAL DESK, WITH OWN PERMANENT SEAT, WITH MY OWN PERSONAL PEDESTAL!!!! NO MORE SHARING!!!!
You must be thinking why on earth am I typing all those common stuff in block letters. Well, for starter, I don’t have the luxury of having my own desk since the start of my career. The matter of fact is that I’m always on a shift work, hence it’ll be a “hot-desk” environment. In case you don’t know what does “hot-desk” means, and if you have all the time in the world reading this, please click this link HERE for explanation. Pretty straight-forward. This is the first time EVER that I fucking OWNED a desk for my OWN use. So, I guess by now you should be on the same page with me on “why the excitement over own permanent desk?”, eh?? It might not be a big deal to y’all, for me, it’s FUCKING BIG DEAL!
A~~~~nyway, since it’s a new set-up department, it takes some time for the 4 of us to clean here & there, testing out the system, helping on the set-up and “customizations” on our desktop. Without us realizing, the time has come for us, newbies to go home. There goes the first day for us in the new department. I’ve got no idea what’s in store for us tomorrow.
Got a few short text messages appeared in my mobile from my ex-workmates wishing me luck on my first day here. Thanks a bunch, lads!!! I LOVE Y’ALL TOO!!!
Tomorrow will be another 830am-530pm job, but starting Monday, I will be on shift again. Well, to be exact, it’s still a Monday-Friday job, I’m starting slight earlier than normal people. It will really be the day where the 4 of us WILL be going on floor to take calls already. Talk about the pace eh???
Come what may, I’m all pumped up!!! Bring the FUCK on!!!!
Buddy session went for approximately couple of hours, time for lunch. At least now we, the newbies have some clues on how/what to do during a certain circumstances. But I found out one thing: Of all the stuff that we learnt during training past few weeks, only the stuff that were taught by our trainer towards the end of training are frequently used by the seniors today.
Dear trainer, in case your reading this post, no offense to you eh?? I won’t be adding any further comments on this part until I’m really familiar with the job.
Lunch’s over. Back to the department. Then came along a meeting with the rest of the team. Well, I wouldn’t say a meeting, it’s more like a discussions among the team members on the cases that they’ve been through so far, on a weekly basis, and to share among the team members on the latest development. The meeting went on for an hour, or so. We, the newbies were given time, and guidance from the supervisor on the system ie. The user-IDs, the set-up of the systems etc etc.
Just to let y’all know. I AM HAVING MY OWN FREAKING PERSONAL DESK, WITH OWN PERMANENT SEAT, WITH MY OWN PERSONAL PEDESTAL!!!! NO MORE SHARING!!!!
You must be thinking why on earth am I typing all those common stuff in block letters. Well, for starter, I don’t have the luxury of having my own desk since the start of my career. The matter of fact is that I’m always on a shift work, hence it’ll be a “hot-desk” environment. In case you don’t know what does “hot-desk” means, and if you have all the time in the world reading this, please click this link HERE for explanation. Pretty straight-forward. This is the first time EVER that I fucking OWNED a desk for my OWN use. So, I guess by now you should be on the same page with me on “why the excitement over own permanent desk?”, eh?? It might not be a big deal to y’all, for me, it’s FUCKING BIG DEAL!
A~~~~nyway, since it’s a new set-up department, it takes some time for the 4 of us to clean here & there, testing out the system, helping on the set-up and “customizations” on our desktop. Without us realizing, the time has come for us, newbies to go home. There goes the first day for us in the new department. I’ve got no idea what’s in store for us tomorrow.
Got a few short text messages appeared in my mobile from my ex-workmates wishing me luck on my first day here. Thanks a bunch, lads!!! I LOVE Y’ALL TOO!!!
Tomorrow will be another 830am-530pm job, but starting Monday, I will be on shift again. Well, to be exact, it’s still a Monday-Friday job, I’m starting slight earlier than normal people. It will really be the day where the 4 of us WILL be going on floor to take calls already. Talk about the pace eh???
Come what may, I’m all pumped up!!! Bring the FUCK on!!!!
Subscribe to:
Posts (Atom)